If you are not satisfied with a item we are happy to hear about your feedback in order to continuously improve our products.


Right to withdraw

You have the right to withdraw from the contract if sale within 14 days without giving reasons. The period of 14 days starts the days you or a third party named by you excluding the shipper has received the last parcel of your order. In order to make use of your rights to withdraw, send your withdrawal to Innovative Training Systems GmbH, 4. Industriestra├če 20, 68766 Hockenheim, Germany, Tel.: +49 30 726215180, E-Mail: info[at], stating clearly in written letter o mail or via phone that you would like to revoke the contract. You can use our ready-made form below if you wish. The deadline of 14 days is met when sending your notice before the end of the period.




If you decide to withdraw from the contract we are obliged to reverse all payments we have received from you, including delivery costs, but not included the additional costs incurred if you wished to pursue another delivery method than the standard one offered by us. Payments are refunded within 14 days after the withdrawal notice and if not agreed differently using the same payment methods used by the client. Refunds are free-of-charge in any case. We reserve the right to delay refunds until we have received the returned goods or until you have provided proof of having dispatched the goods, whichever is earlier. You have to return the goods within 14 days after having informed us about your withdrawal. The period is met when the goods are dispatched within 14 days after notice. We bear the costs of the shipment back to our warehouse. You will be made responsible for any loss in value of the goods that can be traced back to unduly handling of the goods in order to inspect its state. function or characteristics.


Template for for withdrawal (If you want to withdraw from the contract of sale, you can use our free template form):

To Innovative Training Systems GmbH, 4. Industriestra├če 20, 68766 Hockenheim, Tel.: +49 (0) 30 726215180, E-Mail: info[at]


I hereby withdraw from the contract of sale for the following goods or services: -...

Order placed on


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I have read the data protection information.