If, after receiving your order, you find that you do not like an item or that you would like to exchange it, you can return it to us within 14 days without giving a reason. For returns within Germany and Austria, you can use our returns portal and send the goods back to you free of charge.
Would you like a new delivery?
If you would like a new delivery, for example in a different color or size, please order directly from us in the online shop. You can see immediately whether the item you want is available and we can reserve a copy for you if there are only a small number of items in stock. Please do not include your request for a new delivery in your returns package, as the item could be out of stock by the time we receive the package.
Return label Germany (up to 30 kg)
- Download, fill out and print the return form.
- Go to the DHL returns portal and create and print a stamp (please enter the receipt number as the order number).
- Stow the item securely in the package, enclose the return form and seal the package.
- Stick the generated return label on the package.
- Hand over the package to DHL (driver, packing station, post office, etc.)
Click here for the returns portal (DE)
Return label Austria (up to 30 kg)
- Download, fill out and print the return form.
- Go to the DHL returns portal and create and print a stamp (please enter the receipt number as the order number).
- Stow the item securely in the package, enclose the return form and seal the package.
- Stick the generated return label on the package.
- Hand over the package to DHL (driver, packing station, post office, etc.).
Click here for the returns portal (AT)
For shipments over 30 kg, please contact us beforehand.
Contact by phone: +49 (0) 30 726215181
