GTC GENERAL TERMS AND CONDITIONS FOR CONSUMERS § 1 Scope of application (1) These General Terms and Conditions of Sale contain the terms and conditions that apply exclusively between you ("Customer") and us, Innovative Training Systems GmbH, 4th Industriestrasse 20, 68766 Hockenheim, Germany. We do not recognise any terms and conditions of the Customer that conflict with or deviate from our Terms and Conditions of Sale unless we have expressly agreed to their validity. (2) Our sales personnel are not authorised to make verbal agreements with you as a customer in connection with the contract that deviate from the order form or these General Terms and Conditions. (3) As a customer, you are a consumer within the meaning of § 13 of the German Civil Code (Bürgerliches Gesetzbuch), insofar as the purpose of the ordered deliveries and services cannot be attributed to your commercial or independent professional activity. § 2 Conclusion of contract (1) The presentation of our goods on our website www.suprfit.de does not constitute a binding offer on our part. You can select products from the range offered by us and collect them in a virtual shopping basket without obligation by clicking on the "Add to shopping basket" button, which you can view at any time by clicking on the "Shopping basket" link. You can delete the selected products from the shopping cart at any time by clicking the "Remove item" button (X sign). You can start the actual ordering process for the goods in the shopping basket by clicking on the "Proceed to checkout" button. You will then be guided through the rest of the ordering process. Here you can choose from the payment methods offered. (2) If we provide you with a specific payment option for the items in the shopping basket via a payment service provider (Amazon Pay, PayPal, PayPal Express, credit card, SOFORT ÜBERWEISUNG, Giropay etc.), the purchase contract is concluded when you finally confirm the corresponding payment order with the service provider offered. (3) If you choose the payment options "Prepayment" or "Invoice", you make a binding purchase offer by clicking on the button "Order subject to payment". You are bound to this order for a period of two (2) days after placing the order; your right to revoke your order, if applicable, in accordance with § 4 remains unaffected by this. We accept your purchase offer and the contract is concluded if we or the service provider used by us request payment from you within the aforementioned period after completion of the order. (4) If we provide you with a specific payment option for the items in the shopping basket via a payment service provider (Amazon Pay, PayPal, PayPal Express, credit card, SOFORT ÜBERWEISUNG, Giropay etc.), the purchase contract is concluded when you finally confirm the corresponding payment order with the service provider offered. (5) We will immediately confirm receipt of your order placed via our online shop by e-mail. Such an e-mail does not constitute a binding acceptance of the order unless, in addition to the confirmation of receipt, the acceptance is declared at the same time. (6) We store the text of the contract; you can view your order via our website www.suprfit.de at any time in your personal login area under this link. § 3 Prices; Shipping Costs; Terms of Payment (1) All prices on our website include the statutory value added tax. (2) Unless otherwise expressly agreed in writing, our prices are ex our works in Heidelberg, including packaging. Collection is only possible by prior arrangement. For orders placed via our website www.suprfit.de, we deliver within Germany. For other countries, please enquire by e-mail. (3) You can view the shipping costs via the following link. If the goods are sent cash on delivery, an additional fee of 7.00 Euro (incl. VAT) will be charged. (4) The purchase price is due immediately upon conclusion of the contract. Payment of the goods shall be made at your choice by advance payment (bank transfer) or other payment providers, which you can select during the ordering process. For foreign orders, please contact us by email before placing the order. We use the transmission method "SSL" to encrypt your personal data. If you choose payment in advance, we will give you our bank details in the order confirmation. The invoice amount is to be transferred to our account within 7 days. § 3 Right of cancellation, cancellation policy and exceptions to the right of cancellation (1) If you are a consumer, you have a right of revocation in accordance with the statutory provisions, which we inform you about in the following paragraphs. (2) Cancellation policy Right of withdrawal You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us, Innovative Training Systems GmbH, Vierte Industriestraße 20, 68766 Hockenheim, Germany, telephone number: +49 (0) 30 726215181, email: email@example.com, by means of a clear declaration (e.g. a letter or email sent by post) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this purpose, which is, however, not mandatory. Please send the goods to our returns warehouse with the address Innovative Training Systems GmbH, Vierte Industriestraße 20, 68766 Hockenheim, Germany. If you wish to cancel the contract, please complete and return this form. To Innovative Training Systems GmbH, Fourth Industriestrasse 20, 68766 Hockenheim, Germany, Phone: +49 (0) 30 726215180, E-mail: firstname.lastname@example.org I/we (*) ______________________ hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*): ________________________________________ Ordered on (*) / received on (*): ________________________________________ If applicable, order number / delivery note number: ________________________________________ Name of consumer(s): ________________________________________ Customer number, if applicable: ________________________________________ Address of consumer(s): ________________________________________ Signature of consumer(s): ________________________________________ Date: _______________________________________ To comply with the withdrawal period, it is sufficient for you to send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period. Consequences of the revocation If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. We will bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods. - End of the cancellation policy (3) Unless otherwise agreed by the parties, the right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. (4) In the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, your right of withdrawal shall expire prematurely if the seal on the goods has been removed after delivery, unless the parties have agreed otherwise. § 5 Delivery Our deliveries and services shall be made as quickly as possible, but at the latest within a period of five working days after you have fulfilled your payment obligation, unless expressly agreed otherwise or another delivery period is expressly stated on the respective product page. We reserve the right to make a partial delivery, provided that this is reasonable for you and is necessary for a speedy processing. § 6 Retention of title We retain title to the goods delivered by us to you until the purchase price for these goods has been paid in full. § 7 Our liability The statutory rights of liability for defects apply to our goods, unless otherwise agreed below: (1) We shall be liable - irrespective of the legal grounds - for damages or reimbursement of futile expenses in accordance with the following provisions under lit. (a) and (b): (a) In the event of intent and gross negligence, we shall be liable without limitation. In the event of simple negligence, we shall only be liable for damages arising from the breach of a material contractual obligation (obligation whose fulfilment is a prerequisite for the proper performance of the contract and on whose compliance you may regularly rely and trust); in this case, however, our liability shall be limited to compensation for the foreseeable damage typical for the contract. (b) The liability exclusions resulting from lit. (a) shall not apply if we have fraudulently concealed a defect or have given a guarantee for the quality of the item, for damages arising from injury to life, limb or health, or in the event of liability under the Product Liability Act. (2) Insofar as liability towards us is excluded or limited, this shall also apply to the personal liability of our legal representatives and vicarious agents. § 8 Final provisions (1) The law of the Federal Republic of Germany shall apply exclusively. The United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980 (CSIG) shall not apply. Mandatory provisions of the state in which you have your habitual residence shall remain unaffected. (2) Should individual provisions of these General Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions. § 9 Settlement of disputes (1) The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr. This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer.